Privacy Policy

Last Updated: [12 October 2025]

1. Introduction

This Privacy Policy explains how ProspectLab Pty Ltd (“ProspectLab,” “we,” “us,” or “our”) collects, uses, and safeguards personal information when you interact with our website located at https://www.prospectlab.io (including all subdomains, collectively the “Site”).

This Policy applies only to the Site that describes ProspectLab’s marketing and technology services for businesses. It does not apply to any other websites, funnels, or advertising domains that we or our clients operate (for example, consumer-facing lead-generation sites such as healthplans.com). Those separate sites maintain their own privacy policies that govern how data is collected from consumers.

By using our Site, you agree to this Privacy Policy.

2. Information We Collect

A. Information You Provide to Us

We collect information that you voluntarily provide, including:

• Contact Information – name, company, email address, phone number, and any other details submitted through contact forms or email.

• Business Information – your organisation name, job title, and service inquiries.

• Account and Billing Information – if you become a client, we collect necessary billing and payment data (processed securely by third-party payment providers).

• Communications – any messages or attachments you send to us.
  
  
  

B. Information Collected Automatically

When you browse our Site, we may automatically collect:

• Device and Usage Data – IP address, browser type, operating system, referring URLs, and pages visited.

• Cookies and Tracking Technologies – small text files or scripts that help us understand traffic, measure performance, and improve user experience.

3. How We Use Information

We may use your information to:

• Respond to inquiries and provide information about our services.

• Maintain client relationships and perform contractual obligations.

• Improve and optimise the Site, marketing, and user experience.

• Send relevant updates, newsletters, or offers (you may unsubscribe anytime).

• Ensure compliance with legal requirements and enforce our agreements.
  
  

We do not sell, rent, or trade personal information.

4. How We Share Information

We only share personal information in limited circumstances:

• Service Providers – trusted third parties who assist with hosting, analytics, CRM, billing, and marketing automation.

• Professional Advisors – such as accountants or lawyers, bound by confidentiality.

• Legal or Regulatory Requirements – when necessary to comply with law, regulation, or legal process.
  
  

ProspectLab does not share mobile numbers, text message data, or financial information with third parties for marketing or promotional purposes.

5. Cookies and Analytics

We use cookies, pixels, and analytics tools (such as Google Analytics, Meta Pixel, or HubSpot) to:

• Measure and improve Site performance.

• Understand how visitors interact with our pages.

• Optimise advertising for relevant audiences.
  
  

You can manage cookies through your browser settings or opt out of personalised ads using:

• Network Advertising Initiative: www.networkadvertising.org/choices

• AboutAds: www.aboutads.info/choices
  
  

Disabling cookies may affect Site functionality.

6. Campaign & Partner Sites

ProspectLab operates and manages advertising campaigns for itself and for clients, which may include separate consumer-facing websites or phone numbers (for example, in health, insurance, home improvement, or financial verticals).

Those campaign domains are not part of this Site, and each one provides its own dedicated privacy policy that governs the data collection and usage practices of that particular campaign.

ProspectLab may analyse aggregated or anonymised performance data from those campaigns for business reporting and optimisation, but personal consumer data from campaign websites is not stored or shared via this Site.

7. Email Communications

If you submit your email through our Site, you consent to receive communications from ProspectLab about our services. You may unsubscribe at any time by clicking “Unsubscribe” in our emails or by contacting us at privacy@prospectlab.io.

8. Security

We implement commercially reasonable safeguards to protect your information against unauthorised access, loss, or misuse. However, no online transmission is completely secure, and we cannot guarantee absolute protection.

9. International Transfers

ProspectLab operates primarily in Australia but may process data on servers located in Australia, the United States, or other regions where our service providers are based. By using the Site, you consent to such data transfers.

10. Your Rights

Depending on your location, you may have the right to:

• Access or request a copy of personal data we hold about you;

• Request correction or deletion of inaccurate information;

• Withdraw consent for marketing communications; or

• Lodge a complaint with your local data-protection authority.
  
  
  

To exercise these rights, contact privacy@prospectlab.io.

11. Third-Party Links

The Site may link to third-party websites or social platforms. We are not responsible for their content or privacy practices. Please review their policies before sharing personal data.

12. Updates to this Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Effective Date.” Your continued use of the Site constitutes acceptance of any changes.

13. Contact Us

ProspectLab Pty Ltd
Email: legal@prospectlab.io
Address: [Insert Business Address]
Phone: [Insert Business Number]